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Semi-official word from Moog on Animoog Update

Over on the KVR Mobile forum, member Breeze posted a reply he received from Moog about the Animoog update. There are some great details in here, especially for saving your presets!



Due to high volume of e-mails relating to the latest Animoog update, the following is a general outline of how to solve the issue and what to expect in the coming week:

1) If you have already updated and the app isn't opening, DON'T delete it right away if you have custom presets you want to save. There is a free program called i-FunBox (for Mac and Windows) that you can use to offload your presets to a computer for safe-keeping first: http://forum.moogmusic.com/viewtopic.php?f=13&t=14118

2) If you don't have any custom presets or if you've saved them already, deleting the app and re-downloading (for free) from the App Store will get it running again. i-FunBox is the easiest way to load your presets back into Animoog, as well. You can also create a .zip file containing your presets folder, and use iTunes File Sharing and the "Import Presets" button on the Animoog setup page to restore saved presets. Drop the zipped presets folder into the Animoog File Sharing window in iTunes, then open Animoog and do Import Presets.

3) Animoog v1.1.1 has already been submitted and will fix all of these issues. Apple has just approved this update, so the new version should be coming online within 24 hrs. If you prefer, you can just wait for the next update and it should make everything right. No further action is required and no presets will be lost. I would anticipate the v1.1.1 update should be available via the App Store by this time next week; possibly sooner.

Further information:
*There was an outage with the server that hosts the In-App Purchases, but it should be back up within 24 hrs. Once it is back up, you should be able to access all purchases again.

*If you have purchased the MIDI Out expansion and are using the Alesis IO Dock, you may need to update the firmware on your device. Older IO Dock firmware can cause missed and stuck notes with the latest version of the Animoog. To update your device, go here:
http://www.alesis.com/iodock#
(downloads and updates tab)

Excellent news! That bit about when the 1.1.1 update is coming out seems confused, as in one sentence it says within 24 hours, and then later it is, "by this time next week; possibly sooner."

It is also odd that we're getting this info third-hand, but at least we're getting some acknowledgement from them beyond changing the iTunes description to include a warning. It would have been nice if they came out and immediatly got in front of this by just saying, "Everyone stay calm, the update will make sure you can keep your presets!"

Reader Comments (5)

They also mentioned the update on their Facebook page yesterday.

August 14, 2012 | Unregistered CommenterHogo

It's disappointing that this bug made it passed bug testing, but it's good to see Moog is doing what they can to rectify the situation.

The App Store doesn't make it easy to warn users about shows topping bugs in updates. People rarely read the update release notes and simply blindly update.

August 14, 2012 | Unregistered CommenterHypersleep

In all fairness, musicians should always backup their shit, iOS or otherwise. Prolly some newbie life lessons in their somewhere ;)

August 14, 2012 | Unregistered CommenterHogo

I don't get it - why so many people complain about paid midi out...
If moog disabled midi in and made it in app purchase too - then yes it would be thing to have right to blame

But....so many cries against paid midi out and stating that it should be free - wtf? All that people loved animoog all that months before and didn't say a thing about "oh no there is no midi out"

But now when they have ability to have this little bonus they starting crying that midi is standard etc.

Wtf? Animoog is synth, not a midi controller like GeoSynth

Anyway that bug with patches etc is sad but it can happen to anyone

August 15, 2012 | Unregistered CommenterQmish

I completely agree ^^

August 15, 2012 | Unregistered CommenterHogo
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